How do I place an order?

You can place an order directly on our website:

• Browse our range of fresh baby and toddler meals
• Add your selected meals to the cart (minimum order of $80)
• Proceed to checkout and enter your details
• Choose your delivery date and complete payment

Can I modify or cancel my order after placing it?

• Yes, you can modify or cancel your order before 6 PM Thursday for weekend delivery.
• Changes made after the cut-off may not be accommodated and could incur additional fees.
• To request a change, email us at info@saribaby.com.au as soon as possible.

What payment methods do you accept?

We accept the following payment methods:

• Credit & Debit Cards (Visa, Mastercard, AMEX)
• PayPal
• Apple Pay & Google Pay
• AfterPay

Is there a minimum order amount?

Yes, we have a minimum order spend of $80.

Is my payment information secure?

Yes. All transactions are securely processed using SSL encryption to protect your payment details.

Will I receive an order confirmation?

Yes. After placing your order, you will receive a confirmation email with your order details and estimated delivery window.

Can I send SARI Baby meals as a gift?

Yes. Our meals make a great gift for new parents. Simply enter the recipient's address at checkout and add a note in the order comments.

Where do you deliver?

We currently deliver to metro Melbourne suburbs within our designated delivery zones. You can check your postcode on our delivery area map on our website or contact us at info@saribaby.com.au to confirm if we deliver to your location.

When do you deliver?

We deliver weekly on Saturdays and Sundays. Orders placed before 6 PM Thursday will be delivered that weekend.

How much is the delivery fee?

• FREE delivery for orders over $150
• A $14.95 delivery fee applies to orders under $150
• Any applicable delivery fees will be shown at checkout

What time will my order arrive?

Delivery times may vary based on logistics and traffic conditions, but we will notify you in advance with an estimated delivery window.

What happens if I’m not home for delivery?

• If you are not home, our driver will leave your order in your designated "safe place" (can be provided at checkout).
• If no safe place is provided, the order will be left at the front door.
• SARI is not liable for any loss, theft, or damage once the order has been delivered.

Can I provide specific delivery instructions?

Yes. Please provide:

• Accurate address details, including any gate or building codes.
• Specific drop-off instructions (e.g., "Leave the box at the side gate").

How will I know my order has been delivered?

You will receive a confirmation email once your order has been successfully delivered.

Can I change my delivery details?

• Yes, you can update your delivery details or reschedule your order before the cut-off time (6 PM Thursday) by emailing info@saribaby.com.au.
• Changes after the cut-off may not be accommodated and could incur additional charges.

What happens if my delivery is missed?

• If a re-delivery is needed due to an incorrect or incomplete address, an additional fee of $14.95 may apply.
• Orders left unattended at the front door or in a safe drop location are considered successfully delivered.

For more information visit our Delivery Policy

What ingredients do you use in your meals?

We use a diverse range of over 50 plant-based ingredients, quality proteins, whole grains, and nutrient-rich herbsto create balanced, flavour-packed meals. Each recipe is designed to introduce babies and toddlers to exciting flavours, essential nutrients, and a variety of textures to support their growth and development.

Are your meals organic?

Where possible we source organic. While we are not 100% organic, we carefully source high-quality, fresh ingredients with a focus on nutrient density, flavour, and variety. Our priority is to use the best available produce, ensuring a balance between nutrition, accessibility, and sustainability.

What age are your meals suitable for?

Our meals are designed for babies from 6 months+, supporting both traditional weaning and baby-led weaning (BLW). The textures and ingredients suit different developmental stages:
✔ 6+ months – Soft, easy-to-mash textures for early food introduction.
✔ 9+ months – More variety in texture to encourage chewing and independent eating.
✔ 12+ months – Nutrient-dense, flavourful meals suitable for toddlers transitioning to family-style eating.

Every child develops at their own pace, so we recommend introducing meals based on your baby’s readiness and comfort with solids. If unsure, consult your paediatrician or healthcare professional for personalised guidance.

Are your meals suitable for baby-led weaning (BLW)?

Yes! Our meals are designed for both traditional weaning and baby-led weaning (BLW). Since BLW is about sensory exploration, our meals are soft-textured and suitable from 6 months, depending on your baby’s development. They can also be mashed with a fork for a smoother consistency if needed.

What does "Good Source Of" mean?

Under Australian food standards, a food must contain at least 25% of the recommended daily intake (RDI) of a nutrient to be classified as a "Good Source Of" that nutrient.

What essential nutrients do SARI meals provide?

We worked with a paediatric nutritionist to create meals that provide a Good Source Of essential nutrients, ensuring your baby receives the vitamins and minerals needed for healthy growth, brain development, and immunity.

Each meal in our range contains at least one or more of these key nutrients:

✔ Iron – Supports brain development and prevents iron deficiency. Many of our meals are a Good Source of Iron, including Beef Bolognaise with Marrow, Lamb Pilaf, Shepherd’s Pie, Spinach & Tofu Dhal, and Sweet Beet Quinoa.

✔ Zinc – Strengthens the immune system and supports metabolism (Found in Spinach & Tofu Dhal, Sweet Beet Quinoa, and Beef Bolognaise with Marrow)

✔ Vitamin A – Essential for vision, skin health, and immune function (Included in Shepherd’s Pie, Mexican Chicken, and Lamb Pilaf)

✔ Vitamin B12 – Supports brain function and red blood cell production (Try Beef Bolognaise with Marrow, Salmon Risotto, and Lamb Pilaf)

✔ Vitamin C – Boosts immunity and helps absorb iron (Available in Sweet Beet Quinoa, Coconut Lentil Curry, and Lamb Pilaf)

✔ Omega-3 Fatty Acids – Crucial for brain development and cognitive function (Packed into our Salmon Risotto)

Each of our meals contains a unique combination of essential nutrients to support your baby’s development. You can find the specific "Good Source Of" claims listed under each product on our website or try them all with our All-In Bundle.

How do you ensure these meals meet the "Good Source Of" standard?

Our meals were developed in collaboration with a paediatric nutritionist, ensuring they meet Australian food regulations and provide at least 25% of the recommended daily intake for the nutrients claimed.

By focusing on nutritionally dense, high-quality ingredients, we create meals that support optimal growth, brain development, and long-term health for babies and toddlers.

How can I adjust the texture of your meals?

Our meals have soft, fork-mashable textures, making them easy to adapt based on your baby’s stage and preferences. If you’d like a creamier consistency, you can:
✔ Mash with a fork for a smoother texture.
✔ Stir in yoghurt, breast milk, or puréed vegetables for a richer, creamier consistency.

How much should my baby eat?

Portion sizes vary, but a general guide is:
✔ 6–9 months: 2–4 tablespoons per meal
✔ 9–12 months: ¼–½ cup per meal
✔ 12+ months: ½–1 cup per meal

Can I split one meal into multiple servings?

Yes! Our meals are designed in a convenient cup size, making them easy to:
✔ Defrost and serve half at a time (must be used within 24 hours after defrosting)
✔ Use as a side dish for toddlers & split between kids
✔ Provide more variety by offering different meals in smaller portions

Can I mix SARI meals with other foods?

Yes! While our meals are already packed with variety, you can adjust textures and introduce hand-eye coordination skills by pairing them with finger foods. Some ideas:

✔ Pair our vegetarian meals with our meatballs for extra protein

• Add a Chimichurri Meatball to Sweet Beet Quinoa
• Serve a Greek Chicken Meatball with Coconut Lentil Curry

✔ Serve meatballs with dips & pita bread for independent eating
✔ Offer soft or firm vegetable sticks depending on your baby’s age

Do your meals contain allergens?

Some of our meals contain common allergens, including:
✔ Beef Bolognaise – Contains wheat (gluten)
✔ Shepherd’s Pie – Contains butter (milk)
✔ Salmon Risotto – Contains butter (milk)
✔ Spinach & Tofu Dhal – Contains tofu (soy)

We list full ingredients on our packaging and website so you can make informed choices. If your child has allergies, please check the ingredients before ordering.

Research suggests that early introduction of common allergens (such as dairy, soy, wheat, and eggs) may help reduce the risk of developing food allergies later in life. Our meals are designed to introduce a variety of ingredients and flavours in a safe and balanced way, supporting your child’s immune system and tolerance development.

If you have any concerns about introducing allergens, we recommend consulting your paediatrician or healthcare professional for personalised guidance.

Are your meals paediatric dietitian-approved?

Yes! Our menu was developed in collaboration with a paediatric dietitian to ensure it meets the nutritional needs of babies and toddlers at every stage.

How should I store SARI meals?

Our meals are freshly made and snap-frozen to lock in nutrients and flavour. Keep them frozen at -18°C until ready to use.

How long do your meals last in the freezer?

Our meals can be stored in the freezer for up to 3 months. Each product includes an expiry date on the packaging, so always check before use.

How do I prepare the meals?

Our meals are designed for quick and easy preparation:

All preparation instructions are included on the product label. We recommend using the microwave for quick and even heating:

• Microwave: Remove lid and heat for 1 minute. Stir and heat for another 30 seconds. Repeat in 30 second blocks until desired temperature is reached.

Always check the temperature before serving to ensure it’s safe for your little one.

Can leftovers be reheated?

Yes, but with some precautions:

• Leftovers should be stored in the fridge and consumed within 24 hours.
• Reheat only once and ensure the food is steaming hot before serving.
• Discard any uneaten portions that have already been reheated.

For food safety, we do not recommend saving or reheating food that has already been offered to your baby, as bacteria can grow from saliva exposure.

Can I refreeze meals once they’ve been defrosted?

For food safety reasons, we do not recommend refreezing meals once they have been fully thawed.

Do I need to add anything to the meals before serving?

No, our meals are nutritionally complete on their own. However, you can adjust the texture based on your baby’s stage of eating:

• For a smoother consistency: Mash with a fork or stir in a little yoghurt, breast milk, formula, or puréed vegetables to make it creamier.
• For baby-led weaning: Serve as-is or in small, soft pieces for little hands to explore.

We provide pairing suggestions under each product, but we encourage parents to be creative and adapt meals in a way that’s convenient for them.

Do you accept returns?

Due to the perishable nature of our products, we do not accept returns. However, if you are unsatisfied with your delivery for a legitimate reason, we are here to help.

When can I request a refund?

We are committed to ensuring customer satisfaction. You may request a refund if:
✔ Your delivery was missing items.
✔ Your delivery did not arrive as scheduled.
✔ The products you received do not meet the quality standards we promise.

How do I request a refund?

To request a refund, please contact us within 7 days of receiving your delivery at info@saribaby.com.au. When contacting us, please include:
✔ Your order number.
✔ A detailed description of the issue.
✔ Supporting evidence (such as photos), if applicable.

We will review your request and respond promptly to resolve the issue.

How are refunds handled?

Depending on the situation, we may issue a full or partial refund. Approved refunds will be processed within 5–7 business days to your original payment method.

Are there any refund exclusions?

✔ Refunds are issued at our discretion based on the specific circumstances of your request.
✔ We do not offer refunds for change-of-mind purchases due to food safety regulations.
✔ Refunds must be requested within the 7-day window, or they may not be approved.

For more information visit our Refunds Policy

Can I change my subscription meals each week?

Yes! You can update your meal selections before each scheduled delivery. Simply follow the link in your subscription confirmation email or log in to your SARI account.

When will I be charged for my subscription?

Subscription payments are automatically processed before each delivery. You will receive a confirmation email when your payment has been successfully processed.

Can I pause my subscription if I go on holiday?

Absolutely! You can pause or skip a delivery through your subscription portal. Be sure to make any changes before the order cut-off time.

Is there a discount for subscribing?

We offer exclusive savings for our subscription customers. Subscribe to receive a discount and ensure you never run out of nutritious meals for your little one.

How do I reactivate my subscription after pausing?

If you've paused your subscription, simply log into your account and select "Reactivate Subscription".

What happens if my payment fails?

If your payment fails, Yotpo will send you an email with instructions to update your payment details. Be sure to update your information before the next scheduled charge to avoid interruptions.

Is your packaging recyclable?

We aim to use eco-conscious packaging wherever possible while ensuring your meals arrive fresh and safe. Here’s how to dispose of each component:

• Meal Pouches – Made from recycled plastic and can be recycled with soft plastics at a REDcycle drop-off point.
• Cardboard Box – Fully recyclable and can go in your household recycling bin.
• Paper Tape – No need to remove it! Our tape is recyclable along with the box.
• Box Liners – Designed to keep food cold, these can be recycled with soft plastics.
• Gel Ice Packs – Contain super absorbent gel to keep your meals fresh. We recommend reusing them or checking with your local council for disposal advice.

How should I dispose of the gel ice packs?

Our gel packs contain a super absorbent cooling gel. While we recommend reusing them for picnics, lunchboxes, or coolers, if you need to dispose of them:

• Do not pour the gel down the sink as it may cause blockages.
• Some councils accept gel packs for disposal—check your local waste guidelines.
• If allowed, you can cut open the pack, dispose of the gel in general waste, and recycle the plastic film with soft plastics.

Why aren’t all components recyclable?

Our priority is to keep your baby’s meals fresh and safe while reducing environmental impact. While not all materials can currently be recycled, we are constantly exploring more sustainable options to improve our packaging.